SHIPPING INFORMATION

Cut-off Time: 22:00 (GMT+01:00) Central European Standard Time (Amsterdam)
Order Processing Time: 1–3 days (Mon–Fri)
Delivery Time: 4–8 days (Mon–Fri)

Free shipping within Hong Kong

We use the following shipping providers:

• DHL

• UPS

• FedEx

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ADDRESS CHANGES

We cannot change the delivery address once the package is in transit.
If you need to change the delivery address, please contact us within 24 hours of placing your order at info@calmivaofficial.com

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ORDER TRACKING

Once we dispatch your package, you will receive a tracking number to monitor the status of your delivery until it reaches you.

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INCORRECT ADDRESS

Please note: if you provide an incorrect address and are not present at delivery, the product will be returned to our warehouse.
You will be responsible for covering the full shipping cost due to the incorrect address.

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CANCELLATIONS

If you change your mind before receiving your order, we can accept cancellations as long as the order has not yet been shipped.
If the order has already been dispatched, please refer to our refund policy.

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DAMAGED PACKAGES DURING SHIPPING

If you notice that a package is damaged during delivery, please reject the package from the courier if possible and contact our customer service.
If the package was delivered in your absence, please contact customer service for further assistance.

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TAXES

We do not charge any taxes.

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Still have questions? Please contact us:

Email: info@calmivaofficial.com
Company Name: SPK COMMERCIAL LIMITED
Tax Registration Number: 76227842
Customer Support: Monday – Friday, 9:00 AM – 8:00 PM
Address: SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG
Customer Service Number: +66 94 706 4696